0330 165 4430



Technical & Customer Care Manager (Maternity Cover)

Oct 27, 2021


This is a great time to join All About Food, a rapidly growing £70M+ turnover SME with high growth ambitions. With over 20+ years’ experience in licensing, we are the business that makes restaurant brands successful in retail. You may not have heard of us, but we are confident you will be aware of the brands we market in the UK & Ireland.


We manufacture and sell restaurant and coffee shop brands under licence in Grocery. Our portfolio of brand partnerships includes Nando’s, Costa Coffee, PizzaExpress, Pret-a-Manager, Wagamama, Gourmet Burger Kitchen, Red’s True BBQ, and Wahaca.


At the heart of our business is a set of core values that underpin everything we do.

An example of this is our ambition to become B-Corp certified within the next 12 months, and we are on-track to achieving this goal. Having a positive impact and creating change means creating the right culture and climate. We believe we succeed as a team, and strive to get better, be better and achieve more together every day. Our team know we are in it together, and it always feels like it


Technical & Customer Care Manager – Maternity Cover


This role will play a key part in the supporting, development and management of the organisations Technical function on an interim basis covering maternity leave.


This is a fantastic opportunity for an FMCG/Food/Beverage Technical individual to join a leading and growing business in the UK consumer goods sector, working with iconic and instantly recognisable brands.


Role Overview:

Playing a key part within the function, you will support the organisations Technical and Customer Care process and its development over the short, medium and long term.


You will support the Technical team to drive for world class supply chain performance whilst being part of implementing an operational planning strategy for the business, including significantly invested forthcoming projects in line with local and global supply chain plans.


This role will realise continuous improvement regarding co-manufacturing/co-packing and packaging suppliers. Maximising customer service satisfaction levels and fundamentally ensuring our brands are placed safely on the shelf for our loyal customers to enjoy.


Key Accountabilities:

· Supporting the technical agenda which includes but is not limited too;

· Manage, respond, report and resolve customer complaints.

· Supply of safe and legally compliant food stuffs from appropriately sourced/risk assessed suppliers/partners/3rd parties.

· Effective completion of both internal/external quality management systems

· Technical approval of suppliers to all internal/external standards.

· HACCP (Hazard analysis and critical control points) compliance

· Both internal and external BRC compliance audits completed with primary suppliers and 3rd parties.



Now is your chance to join our team of bright, creative and delightfully different foodies

All applications welcome. Please email us at iwanttowork@allaboutfoodltd.com with reference: TCCM